Refund Policy
1. Scope of this Policy
This Refund Policy applies to all paid subscriptions to Univise Pro purchased through myunivise.com. By subscribing to Pro you agree to this Policy and to our Terms of Service.
The Free plan is, and always will be, free of charge. Nothing in this Policy applies to Free users.
2. 14-Day Money-Back Guarantee (First Subscription)
If you are subscribing to Univise Pro for the first time, you may request a full refund within 14 calendar days of the initial charge. We do not require an explanation — if Univise Pro is not what you expected, you can have your money back.
The 14-day guarantee applies to the first paid month only. It does not apply to subsequent renewal charges, to repeat subscriptions following an earlier cancellation, or to any user who has previously received a refund on this Policy.
To use the 14-day guarantee, follow the steps in section 5.
3. Cancellation and Renewal Refunds
Univise Pro is a recurring monthly subscription. By default we do not provide refunds — partial or full — for:
- Renewal charges after the first month, where the subscription continued because you did not cancel before the renewal date.
- Unused time in a billing period after you cancel — you keep full Pro access until the end of the paid month, but no partial-month refund is issued.
- Subscriptions purchased more than 14 days ago.
If you forget to cancel and are charged for a renewal, contact us within 72 hours of the charge and we will, at our discretion, issue a full refund and immediately cancel the subscription. This courtesy is offered once per account.
4. Duplicate, Fraudulent, or Unauthorised Charges
If you see a Univise charge on your card that you did not authorise, or if you were charged twice for the same period, we will investigate and refund the affected amount in full. Email info@myunivise.com with the transaction details and approximate date.
5. How to Request a Refund
Send an email to info@myunivise.com from the address associated with your Univise account, including:
- Your account email address.
- The approximate date and amount of the charge.
- A short note on why you are requesting a refund (optional but helpful for our records).
We aim to respond within 2 business days. If your request qualifies under this Policy, we will confirm and process the refund.
6. When and How You Receive a Refund
Approved refunds are issued to the original payment method used at checkout. We cannot refund to a different card, bank account, or wallet.
Refunds typically appear on your statement within 5 to 10 business days, depending on your card issuer or bank. International transfers may take slightly longer.
7. Taxes
If sales tax, VAT, or another consumption tax was added at checkout, the tax portion of an eligible refund will be returned in line with the merchant of record's tax-handling rules. We do not retain tax amounts on refunded transactions.
8. Statutory Consumer Rights
Nothing in this Policy limits any non-waivable consumer rights you have under the law of your country of residence — for example, under the EU Consumer Rights Directive or the UK Consumer Rights Act. Where such law grants you rights more favourable than this Policy, those rights apply.
Note: for digital services that begin immediately at the user's request, EU and UK law allow the supplier to ask you to waive the statutory 14-day "cooling-off" right. You may be asked to confirm this consent before Pro features are activated. Where you do not consent, Univise Pro will only begin after the cooling-off period ends.
9. Cancelling Your Subscription
You can cancel Univise Pro at any time from your account settings — no email or call required. After cancellation, you keep all Pro features until the end of the current paid period, and no further charges are made.
10. Changes to This Policy
We may update this Policy from time to time. Changes apply only to subscriptions purchased on or after the effective date listed at the top of this page. Material changes will be announced by email and/or by a notice on the Service.
11. Contact
For all refund requests and billing questions: info@myunivise.com
Univise · Baku, Azerbaijan